Product guide
Chat channels
Put the assistant where your team already talks — Teams, Slack, WhatsApp, the website widget and more.
Overview →
A channel puts the assistant inside a messaging tool: Microsoft Teams, Slack, Google Chat, Telegram, WhatsApp, Viber, a Twilio phone number (SMS),…
Telegram →
The fastest channel: no server exposure, no approval process — the assistant picks messages up itself within seconds.
WhatsApp →
WhatsApp Business Cloud API, hosted by Meta. It needs a Meta developer app and this server reachable from the internet (set the public base URL in…
Slack →
A Slack app your team DMs, or @mentions in a channel for an answer everyone sees (it replies in a thread).
Viber →
On partners.viber.com create a bot account (name, avatar, category). Copy its token.
Phone number (Twilio SMS / WhatsApp) →
A phone number people text — plain SMS through Twilio, and WhatsApp too if the number is WhatsApp-enabled in Twilio. The admin-friendliest channel:…
Discord →
A Discord app your team uses with /ask — in servers and in DMs. Server answers are private to the asker by default (ephemeral), so document access…
Email (auto-reply) →
A mailbox people email their questions to; the answer comes back as a reply, citing its sources (a “Sources:” link to the sender's own web chat,…
Microsoft Teams →
The assistant inside Teams — personal chats, and @mentions in team channels. Everything is ready in the product; the only prerequisite is a one-time…
Facebook Messenger / Instagram →
Messages to your Facebook Page — and to the Instagram professional account connected to it — answered automatically. Typically customer-facing: pair…
Google Chat →
The assistant inside Google Chat (Workspace) — direct messages and @mentions in spaces. People are matched by their Workspace email automatically;…
Matrix / Element →
A bot account on your Matrix homeserver — for teams on Element or any self-hosted Matrix. No public URL needed in either direction; ideal for…
Mattermost →
A Mattermost bot your team DMs or @mentions — the self-hosted option where nothing leaves your network: the assistant connects out to your Mattermost…
Zulip →
In Zulip: Personal settings → Bots → Add a new bot, type “Outgoing webhook”, interface “Generic”. Copy the bot's token.
LINE →
In LINE Developers create a provider and a “Messaging API” channel; note the Channel secret (Basic settings) and issue a Channel access token…
Website widget →
A chat bubble on your own site or intranet — one script tag, no third-party platform, nothing leaves your infrastructure. Visitors are guests: they…
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Last updated 28 Aug 2026