Reference
Frequently asked questions
Short answers to the things people ask first.
Does it use my documents to train an AI?
No, in any configuration. Your documents stay inside your own deployment and are used for one thing only: answering your team’s questions, with a citation back to the source. The Naxis answering service runs under zero-retention terms — nothing about a question or an answer is kept once the answer returns — and a self-hosted deployment can keep the whole of it inside your own infrastructure. Your content never trains anything.
Where does my data live?
On a self-hosted deployment, everything stays on your server. On a managed deployment, it’s held by Naxis under a data-processing agreement. Either way you can export or erase it from Settings → Security & privacy.
Can it make things up?
It’s built not to. Answers come only from your connected material and carry citations; when the answer isn’t there, it refuses rather than guesses.
Which AI does it use?
Naxis’s own — our proprietary answering engine, under a data-processing agreement with zero-retention terms. There is nothing for you to choose, licence or configure: no API key, no settings, no decisions. The assistant is ready to answer as soon as your content is connected. Your documents stay inside your deployment — on self-hosted hardware they never leave it — and a self-hosted deployment can run the whole of it inside your own infrastructure, so nothing leaves your building at all.
Do I have to manage updates or servers?
No. Updates install themselves in a window you control, after a backup, with automatic rollback. Managed deployments are maintained entirely by Naxis.
Can people use it without a login?
Usually yes, and that is the point: everyone answers within their own access, so people sign in — on the web, or by linking a messaging app to their account with a one-time code. Where you want a wider door, each channel can be opened to guests: someone who writes without an account reads only the groups you nominate for that channel, and nothing else. That is how the website widget serves visitors a public knowledge base while your team, signed in, still sees everything they are entitled to.
What formats can it read?
Common document and office formats, plus content from cloud drives, mailboxes, websites, databases and business systems. Connect a source and the assistant indexes what it finds.
Something is wrong and none of this helps.
Open Help in the assistant and use the red support button — a person reads every message. See Troubleshooting first for the quick fixes.
Last updated 28 Aug 2026